Privacy Policy

ParkQ Privacy Policy

1. Introduction ParkQ, LLC, a Delaware limited liability company, together with its affiliates and their respective directors, officers, employees, partners, agents, trustees, administrators, managers, advisors, and representatives (collectively, “ParkQ,” “Company,” “we,” “our,” or “us”), is committed to protecting the privacy and security of the information entrusted to us. We recognize the importance of transparency in how personal information is collected, used, and disclosed.

This Privacy Policy describes our practices in connection with the information we collect through our website located at https://www.parkq.net/privacy-policy/, including all associated webpages, QR-based parking registration systems, mobile-compatible platforms, and related services (collectively, the “Services”). This Policy also applies to information collected through electronic communications between you and ParkQ, including email, text messages, and other digital interactions.

This Privacy Policy is incorporated into and forms part of our Terms of Use. By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, you must discontinue use of the Services.

2. Information We Collect ParkQ collects personal information that is reasonably necessary to operate its parking management platform and deliver reliable services. This information may be provided directly by you or collected automatically through your interaction with the Services.

When you register for parking or otherwise engage with our Services, you may provide personal information such as your name, email address, phone number, and vehicle details, including your license plate number. In certain cases, payment-related information may also be provided; however, such information is processed securely by third-party payment processors and is not stored by ParkQ except as necessary for transaction verification and recordkeeping.

In addition to information you provide, we automatically collect certain technical and usage-related data. This may include your Internet Protocol (IP) address, browser type, device identifiers, operating system, access times, pages viewed, and interactions with our platform. Where necessary to provide parking services, we may also collect general location-related information.

We also collect information related to your parking activity, including the time, duration, and location of your parking session, as well as interactions with QR codes and digital registration tools. This information is essential to validate parking permissions and ensure proper enforcement of parking policies.

3. Purpose of Collection and Use ParkQ uses the information it collects for legitimate business purposes directly related to the operation, maintenance, and improvement of its Services. The primary purpose of collecting personal information is to facilitate parking registration, validate vehicle authorization, and ensure compliance with property-specific parking rules.

Your information is used to process parking transactions, maintain accurate parking records, and provide confirmations or notifications related to your parking session. We may also use your information to respond to inquiries, provide customer support, and communicate important service-related updates.

Additionally, ParkQ uses collected data to improve system performance, enhance user experience, and analyze usage patterns. This enables us to optimize our platform and maintain reliable service delivery. Personal information may also be used to detect, prevent, and investigate fraud, misuse of the Services, or violations of applicable terms and policies.

We may further process your information to comply with legal obligations, enforce contractual rights, and protect the safety, integrity, and security of our Services.

4. Disclosure of Information ParkQ does not sell personal information. However, we may disclose personal information as necessary to operate our Services and fulfill the purposes described in this Privacy Policy.

We may share information with property owners and property management companies to verify parking authorization and ensure compliance with established parking rules. This may include sharing details related to parking sessions and vehicle identification.

In connection with enforcement activities, we may share vehicle-related information, including license plate data and parking status, with authorized enforcement personnel and towing companies. This information is used to determine whether a vehicle is properly registered or subject to enforcement actions, including towing.

We may also disclose information to third-party service providers who assist us in operating our platform, including payment processors, hosting providers, and analytics partners. These providers are contractually obligated to safeguard information and use it only for authorized purposes.

ParkQ may disclose personal information when required to do so by law or legal process, including in response to court orders, subpoenas, or requests from government authorities. We may also disclose information when necessary to protect our rights, investigate potential violations, or ensure the safety of users and the public.

In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the transaction, subject to applicable confidentiality obligations.

5. License Plate as Parking Permit ParkQ utilizes a license plate-based system as the primary method of identifying and authorizing vehicles for parking. Under this system, a vehicle’s license plate number serves as its parking permit.

Users are solely responsible for accurately entering their license plate information and ensuring that their parking session is properly registered and active. Failure to provide accurate information or maintain a valid parking session may result in enforcement actions, including citations or towing at the vehicle owner’s expense.

ParkQ is not responsible for errors made during the registration process, including incorrect or incomplete license plate entries.

6. Cookies and Tracking Technologies ParkQ uses cookies and similar tracking technologies to support the functionality of its Services and improve the user experience. These technologies allow us to recognize users, maintain session functionality, and analyze how our platform is used.

Cookies may collect information regarding user behavior, including pages visited, time spent on the platform, and interaction patterns. This information helps us improve performance and enhance the overall user experience.

You may adjust your browser settings to disable cookies or restrict certain tracking technologies; however, doing so may limit the functionality of certain features within the Services.

7. Cookie Consent Where required by applicable law, ParkQ will obtain your consent prior to placing non-essential cookies or similar tracking technologies on your device. When you first access our website or Services, you may be presented with a cookie notice that allows you to accept or manage your cookie preferences.

You have the ability to modify your cookie preferences at any time through your browser settings or through any cookie management tools provided on our website. Please note that disabling certain cookies may impact the functionality and performance of the Services.

8. Data Security ParkQ implements commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. Despite these measures, no system can guarantee complete security.

9. Data Retention ParkQ retains personal information only as long as necessary for operational, legal, and compliance purposes. When no longer required, data is securely deleted or anonymized.

10. User Rights and Choices Subject to applicable law, users may request access to, correction of, or deletion of their personal information, as well as opt out of promotional communications.

To exercise any of these rights, users may contact ParkQ at support@parkq.net. We may require verification of identity before processing any request.

11. California Privacy Rights (CCPA) If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to request disclosure of the personal information we collect, the right to request deletion of your personal information, and the right to opt out of the sale or sharing of personal information.

ParkQ does not sell or share personal information for monetary value or cross-context behavioral advertising. We will not discriminate against you for exercising your rights under the CCPA.

To exercise your rights, you may contact us at support@parkq.net, and we will respond in accordance with applicable legal requirements.

12. Do Not Sell or Share My Personal Information Although ParkQ does not sell or share personal information as defined under applicable privacy laws, you have the right to submit a request directing us not to sell or share your personal information.

If you wish to make such a request, you may contact us at support@parkq.net with the subject line “Do Not Sell or Share My Personal Information.” We will process your request in accordance with applicable laws and verify your identity prior to fulfilling the request.

13. European Privacy Rights (GDPR) If you are located in the European Economic Area, you may have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, delete, or restrict processing of your personal data, as well as the right to data portability and to object to processing.

ParkQ processes personal data based on lawful grounds, including contractual necessity, legitimate interests, legal obligations, or your consent where required.

To exercise your rights, contact support@parkq.net.

14. Third-Party Services ParkQ is not responsible for the privacy practices of third-party websites or services.

15. Changes to This Privacy Policy ParkQ reserves the right, at its sole discretion, to update or modify this Privacy Policy at any time. Changes will be posted at https://www.parkq.net/privacy-policy/.

If material changes are made, we will provide notice as required by law and, where appropriate, offer the opportunity to opt out.

16. Governing Law This Privacy Policy is governed by the laws of the State of Delaware.

17. Contact Information ParkQ, LLC Website: https://www.parkq.net Email: support@parkq.net